Last updated: August 2025
This refund policy applies to all transactions conducted through the platforms operated by PEOPLEFORE SOLUTIONS PRIVATE LIMITED (Peoplefore Solutions), including the People service marketplace. By using our services, you acknowledge that you have read, understood, and agree to be bound by this refund policy.
At People, we strive to ensure customer satisfaction and fair resolution of disputes. Our refund policy is designed to protect both clients and freelancers while maintaining the integrity of our platform.
Refunds may be considered under the following circumstances:
All refund requests must follow our established process to ensure fair resolution:
Contact our support team within 7 days of service completion or issue discovery. Provide detailed information about the problem and supporting evidence.
Our support team will review your request within 24-48 hours and may request additional information or documentation.
We will investigate the matter by reviewing project details, communications, and deliverables. This process may take 3-5 business days.
Based on our investigation, we will provide a resolution which may include full refund, partial refund, or alternative solutions.
If approved, refunds will be processed within 5-10 business days to your original payment method.
Full refunds may be granted in the following situations:
Partial refunds may be considered when:
Refunds will NOT be granted in the following circumstances:
Our platform charges service fees for facilitating transactions. These fees are generally non-refundable unless the refund is due to platform error or technical issues.
Third-party payment processing fees may not be refundable. In case of approved refunds, we will refund the service amount, but payment processing fees may be deducted.
For eligible projects, we offer escrow protection where payments are held securely until service completion. This provides additional protection for both parties.
Before requesting a refund, we encourage users to:
If direct communication fails, our support team can facilitate mediation between parties to reach a mutually acceptable resolution.
For complex disputes, we may recommend binding arbitration as a final resolution method, with costs shared between parties.
Refunds may be considered for circumstances beyond anyone's control, including natural disasters, government actions, or other force majeure events.
If our platform experiences extended downtime affecting service delivery, we will work with affected users to find appropriate solutions.
If an account is suspended due to policy violations, refunds for pending work will be evaluated on a case-by-case basis.
To process refund requests efficiently, please provide:
For refund requests and related inquiries, please contact us through the following channels:
We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our platform. Users will be notified of significant changes via email or platform notifications.
Your continued use of our platform after policy changes constitutes acceptance of the updated terms.
This refund policy is designed to ensure fair treatment for all users while maintaining the integrity of our platform. We are committed to resolving disputes fairly and efficiently. If you have any questions about this policy or need assistance with a refund request, please don't hesitate to contact our support team.